Booking & Cancellation Policy

THANK YOU FOR UNDERSTANDING!

• To ensure availability and accommodate your schedule, we recommend booking appointments in advance. Walk-in appointments are subject to availability.
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• We understand that life happens, and plans may change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice to avoid a cancellation fee.
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• A credit card may be required to secure your appointment. The card will only be charged in accordance with our cancellation policy.
  

Arrival Time

• Please arrive on time for your scheduled appointment to allow for a relaxed check-in process and ample time to prepare for your treatment. Arriving late may result in a shortened appointment time to avoid inconvenience for other clients.
  

Payment

• We accept various forms of payment, including cash, credit cards, and select mobile payment options. Payment is due at the time of service or you can set up a Payment Plan with Cherry.
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• Prices for services and products are subject to change without prior notice. Please inquire about current pricing when booking your appointment.
  

Gift Cards

• Gift Cards are available for purchase and make perfect gifts for loved ones. They can be redeemed for services and products offered at Balanced Beauty. Please treat gift cards like cash, as they cannot be replaced if lost or stolen.
  

Refund & Exchange Policy

• We strive to deliver exceptional results with every service and product. However, if you are not entirely satisfied with your experience or purchase, please let us know, and we will do our best to address your concerns.
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• Refunds and exchanges are subject to management approval and may be granted on a case-by-case basis. Please speak with a member of our team for assistance.
  

Privacy and Confidentiality

• Your privacy and confidentiality are of the utmost importance to us. We adhere to strict confidentiality standards and safeguard your personal information in accordance with applicable privacy laws and regulations.
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• Any information shared with our staff during consultations or treatments will be kept confidential and used solely for the purpose of providing you with the best possible care.
  

Code of Conduct

• We strive to maintain a peaceful and respectful environment for all clients and staff members. Please conduct yourself in a manner that is considerate of others and conducive to a relaxing spa atmosphere.
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• Any behavior deemed inappropriate, disruptive, or disrespectful toward staff or other clients will not be tolerated and may result in refusal of service.